The BLU dot Helpdesk is available to our customers for the reporting of incidents between 09:00 and 16:00 on weekdays. Calls can be registered online, via telephone or by e-mail.
All incidents or requests must be logged with the BLU dot Help Desk to ensure that the necessary Call Reference Number (CRN) be allocated.
The Helpdesk will respond to all incidents or requests immediately by providing the user with a CRN either telephonically or via e-mail.
The urgency of the incident will be determined by the Helpdesk on which a priority level (between 1 and 5) will be assigned.
After the incident or request has been resolved, the user will be requested to acknowledge the completion by signing the consultant’s timesheet.